by Eileen McMorrow
The responsibilities of facility managers have been growing and evolving rapidly. Based on the global study, the 2022 FM Training Outlook Survey, the Professional Facility Management Institute (ProFMI) explored the need for FM training and credentials from both the management and staff points of view.
When it comes to addressing the FM skills gap, ProFMI identified 24 cross-functional competencies and FM knowledge areas required of FMs today. Many of these skills can be developed over time with on-the-job experience, but as the need for job-ready FMs grows, time is a limiting factor. Benchmarking existing knowledge and filling the gaps with training is an efficient path to a skilled workforce.
Managers were asked to identify areas where their teams could benefit from training and areas where they themselves
needed training. Staff were asked to identify their own training needs. Here are their ranked top priorities:
The most efficient way to deliver training is to understand what knowledge and skill gaps exist. Facility managers who have a clear picture of their existing skill sets are more in tune with where FM training is needed. Self- and team-assessments are an ideal way to uncover strengths and set a benchmark for development. While nothing replaces experience, training gives FMs at all levels access to global best practices and a solid foundation for facing new situations.
The latest ProFMI survey was conducted in February and March of 2022 to identify FM workforce trends, determine the current need for FM training and credentials, and gauge how sentiments may have shifted over time. Respondents included readers of Building Operating Management (BOM), fnPrime, The McMorrow Reports, FMLink, the Association for Facilities Engineering (AFE) and the NPFMA.