The facility management skills gap is real for the vast majority of FM teams. The 2021 FM Training Outlook Survey final report, published in June, reveals that employers and staff acknowledge the need for FM training to achieve better job performance, confidence, and career advancement. With leadership skills, strategic planning, emergency management and communication topping the training priority list, how will employers address the gap in 2021 and beyond? What role do FM credentials play?
The Professional Facility Management Institute (ProFMI) and Building Operating Management (BOM) magazine conducted the first Facility Management (FM) Training Outlook survey in 2019 to determine the need for facilities management training and credentials from both the employer and employee points of view. With the unprecedented hurdles facility managers faced in 2020, the survey was enhanced and repeated in 2021 to identify current needs for FM training and credentials and how sentiments may have shifted from 2019.
This study answered several key questions across four categories. Results are summarized below:
In a 2017 study involving more than 3300 professionals from around the globe, 24 FM knowledge areas and competencies were identified as critical to the role of facilities management. Gaining experience and expertise across this full body of knowledge can take an entire career if left to on-the-job learning. ProFMI points out that identifying skills gaps and addressing them with training opportunities is the most efficient way to address growing needs.
Employers are formalizing their FM departments’ knowledge and skill requirements:
Funding for FM training is limited and declining:
While professional credentials are often thought of as an individual goal for career advancement, credentials are a win-win opportunity for individuals and employers.
Knowledge and skill development means better job performance and productivity while credentials communicate credibility to clients. For employers who support their staff, satisfaction and retention rates increase.
FM credentials help facilities managers stand out from the crowd:
FM staff are willing to invest if their employers won’t:
According to FM staff, the top three benefits of FM training and credentials are:
Download a free copy of the 2021 FM Training Outlook Survey final report now from the ProFMI website.