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FMs face greater workloads and budget challenges, yet job satisfaction remains high, finds MRI Software report

Image courtesy of MRI Software

May 18, 2025 — Facility management (FM) professionals are encountering greater workloads, more responsibilities, and numerous budgetary challenges, yet job satisfaction within the industry remains steadfastly high. That’s according to the Voice of the Facilities Manager report from PropTech firm MRI Software. 

Key findings of the in-depth report include:

  • Workloads and responsibilities have increased over the last three years, but operating budgets have not kept pace. 
  • Nevertheless, 76% of respondents stated that they are happy with the flexibility and job security of their roles. Furthermore, 82% expect to be working in the industry in three years’ time.
  • Emerging trends such as hybrid work and flexible workplaces have not led to major disruptions, in contrast to what industry insiders might have expected.
  • FMs recognize the promise of artificial intelligence (AI) and the internet of things (IoT), but adoption of these technologies has been limited.

FMs are facing a lot of stress, but they are rising above it. On one hand, increased workloads are a positive sign because they suggest that decision-makers recognize FM as a business imperative. However, technology investment is essential to support the growing responsibilities of facilities managers.

As FM-related data becomes more valuable for strategic decision-making, technology initiatives will gain momentum.

Carla Hinson, VP North America Solutions and Innovation at MRI Software

More than 100 facility managers across North America participated in the survey, which MRI conducted between December 2024 and January of 2025. Respondents represented a variety of demographics and roles within facility management. 

Download the Voice of the Facilities Manager report from MRI Software.

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