Transwestern won four awards in November at BOMA Boston’s annual TOBY & Industry Awards, which celebrate excellence in building operations, management, and service in the commercial real estate industry. The firm earned three TOBY (The Outstanding Building of the Year) awards, and Matthew Callahan was honored as the Property Manager of the Year in the mid-rise category.
“We are honored to be recognized by BOMA Boston with these awards,” said Patrick Glynn, Managing Senior Vice President in Transwestern’s Asset Services group. “Transwestern’s entrepreneurial spirit is seen in our approach to property management, especially in our teams’ abilities to find creative solutions to problems and treat everyone as a client, including building ownership, tenants, vendors and visitors.”
Transwestern earned TOBY awards in the following categories:
The TOBY Award winners will also be part of a regional competition at the Middle Atlantic Conference (MAC) level in Buffalo, New York, in May. The MAC winners will advance to the final TOBY Awards at the BOMA International Conference in San Antonio in June.
“I’m truly honored to receive this award,” said Callahan. “I’m proud to be part of a team that has driven measurable results for our clients through an intentional, innovative approach to property management that reflects Transwestern’s unique culture.”
This approach to client service, called The Transwestern Experience, permeates every business line at Transwestern, including property management. The four goals of The Transwestern Experience include consistently creating positive experiences, connecting the dots between internal and external service, rupturing industry stereotypes, and building passion about purpose. The approach has resulted in an average 12 percent increase in overall tenant satisfaction, with 94 percent satisfaction in response speed/efficiency, 89 percent in accuracy/attention to detail, and 91 percent in collaboration/partnership.
Click for more information on the 2017 BOMA Boston TOBY & Industry Awards.